Frequently Asked Questions

C-Lect Consulting is a specialized brokerage that transforms contact center operations by identifying and sourcing the ideal partners for your business. We act as an intermediary, helping you modernize your approach by connecting you with cutting-edge AI technologies and optimizing your selection of contact center as a service (CCaaS) providers to ensure maximum results with minimal disruption.

Vendor & BPO Brokering: We specialize in sourcing the right CCaaS and BPO partners for outsourcing, ensuring you find the perfect fit for your specific operational needs.

Technology Partnerships: We leverage our brokerage partnerships with major vendors (e.g., Zoom, Microsoft Teams) to provide AI-driven solutions, including voice bots/IVR, QA automation, and agentic solutions.

Admin & Technical Services: Our internal team provides hands-on technical consulting and system optimization (e.g., phone system reconfiguration) on a contractor basis, independent of vendor contracts.

Our pricing structure is flexible and tailored to each client’s unique needs and project scope. We offer both project-based consulting engagements and ongoing retainer agreements. Typical engagements range from $5,000 for basic assessments to $50,000+ for comprehensive implementations. We provide transparent pricing upfront and work within your budget to deliver maximum value. All initial consultations are complimentary, allowing us to better understand your needs before proposing a customized solution.

As a vendor-agnostic broker, we maintain strategic partnerships with leading providers including Genesys, Avaya, Five9, Amazon Connect, and Microsoft Teams. We connect you with the right technology based on your requirements, ensuring you receive competitive pricing and the most effective call center solutions available in the market